Know Your Gateways Are Up Before Your Customers Do
A gateway is the radio bridge between your sensors and the internet. Devices broadcast over the air, gateways pick the signal up and forward it on. When a gateway goes down it does not take one device with it, it takes a site, which is why the gateway layer is worth watching properly rather than assuming.
ioX-Pulse registers gateways, assigns them where you want them, and then keeps an eye on them: whether they are reporting, how much traffic they are carrying, and how hard the hardware is working. A gateway you have not deployed yet costs you nothing.
- One gateway serves devices from any customer in the same region, so coverage is shared rather than duplicated
- Traffic, processor load, memory and temperature charted over the last day, week or month
- An offline gateway is flagged within half an hour, without anyone having to check
- Gateways sitting in stock cost nothing until they are deployed, and retiring one frees the seat again
- A customer can bring their own gateway online from the label, without you visiting the site
- Network connection details can be hidden from customers entirely, so your service does not expose its plumbing
Trusted by teams monitoring critical infrastructure
Before the phone call
Health, Traffic and the Condition of the Box
A deployed gateway reports its status every half minute or so. Miss enough of those and it is flagged offline, within about half an hour of going quiet, without anybody having to look.
Beyond up or down, each gateway charts its own condition over the last day, week or month, which is what turns a support call into a maintenance decision.
| What is charted | What it tells you |
|---|---|
| Packets received and sent | How much traffic the gateway is actually carrying, and whether that is changing. |
| Processor load | Whether the gateway is working harder than it should be. |
| Memory use | The other half of the same question. |
| Temperature | The one that matters outdoors. A gateway running consistently hot in a cabinet in summer is telling you where the next failure will be. |
Your service, not our machinery
Keeping the Network Details Out of Sight
Bringing a gateway online means pointing it at a network server, and the connection details for doing that are shown in the app. If you would rather your customers never saw them, you can switch that panel off across your whole workspace.
The one-time details still appear to whoever registers the gateway, so setup is unaffected. What changes is that a customer looking at a gateway afterwards sees your service rather than the machinery underneath it.
- A workspace-wide switch, not a per-gateway chore
- The network server itself is ioX-Bridge, also part of the ioX-Connect suite, and most people running ioX-Pulse never need to touch it directly
